Hardware Fault Report

Effective Tuesday 8^th October:

To report a fault with a D3 camera, please continue to use the form below.

For ALL OTHER camera models (Calla, KS2, KS4, D5, D6, D7, K6 and K7), please use our new Customer Portal available via http://support.revealmedia.com/portal.

Please note: You should have received your login details for the new portal from [email protected]. If you did not, please contact us via [email protected] or +44 (0)203 890 2000 and we will provide you with a login.

Fault Report

To report a device fault for return to our depot, please ensure you complete all the fields below.Please Note: We are unable to receive products that have been contaminated with blood, body fluids or matter. All devices will be returned with the latest firmware installed and any data will be permanently deleted from the device.Please submit one Fault Report Form Per Camera A member of the Reveal Service team will contact you to discuss logistics and repair options.

Note: Please submit one Fault Report Form per Camera

Step 1 - Your Details

Company

Contact Name

Phone

Your Reference No

Collection Address

Is The Collection Address a Residential Address?

Postcode

Address Line 1

Address Line 2

City

County/Region

Return address different from collection address? YesNo

Is this a residential collection address? Yes

Return Address Zipcode

Return Address Line 1

Return Address Line 2

Return City

Return County

Step 2 - Product Details

Unit ID

Hardware Additional Information

Warranty End Date

Month

Year

Step 3 - Payment Terms

Reveal provides the following options for getting your device repaired and back to use:

After Payment is made, please return to this page and click submit to complete the Hardware Fault Report Form.

This single payment option covers collection, repair and return of your device. If the device is found to be beyond economic repair an adjustment, as shown in the notes on the Repair Service Plans page, will be made.

Our Repair Credit Bundles allow you to purchase a number of repairs, in advance, via a single transaction. Repair Credit Bundles offer reduced administration and enhanced repair pricing. Additional information about the Repair Credit Bundles can be found on the Repair Service Plans page.

Repair credits used

20 Repair Credits ($1,439)

40 Repair Credits ($2,759)

100 Repair Credits ($6,599)

I agree to the Payment Terms & Conditions

After payment, please press submit query to complete form

I agree to the Reveal Terms and Conditions

Read our privacy policy to see how we will process the data you provide.

For support enquiries

Call us now on:+852 51621979

Email our team at:
[email protected]